Refund Policy
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Last Updated: January 1, 2025
Clear, fair, and transparent.
At Royal Cargo and Logistics, we understand that plans can change. This Refund Policy explains when and how refunds are processed for bookings that are cancelled or modified. Our goal is to be fair to both our customers and our operations team, who reserve resources well in advance.
This policy is part of and should be read along with our Terms & Conditions.
Table of Contents
1. Refund Eligibility
Refund eligibility depends on when the cancellation is made relative to the scheduled move date:
| Cancellation Timing | Refund |
|---|---|
|
More than 48 hours before move Advance refunded minus ₹500 processing fee |
Full Refund |
|
24–48 hours before move Half of advance refunded |
Partial Refund |
|
Less than 24 hours before move No refund of advance |
No Refund |
|
Cancellation by Royal Cargo Full refund + 10% discount on next booking |
Full + Bonus |
Cancellation must be confirmed in writing via email or WhatsApp. Verbal cancellations are not accepted.
2. Refund Timeline
Once your refund is approved, the amount is credited back to your original payment method within the following timeframes:
- UPI payments: 3–5 business days
- Bank transfers (NEFT/RTGS/IMPS): 5–7 business days
- Card / Net banking / Wallets: 7–10 business days
- Cash payments: Refunded via bank transfer only (within 5–7 business days)
Bank holidays and weekends are not counted as business days.
3. Non-Refundable Cases
The following amounts are not refundable under any circumstances:
- Services already rendered (packing, loading, transport, delivery)
- Custom packing materials ordered specifically for your move
- Insurance premiums paid on your behalf (once the policy is issued)
- Warehousing charges for periods already elapsed
- Third-party fees (customs, port, tolls, permits) already incurred
- Booking amounts on services marked "Non-Refundable" at the time of booking
- Refunds requested after 15 days from the cancellation confirmation
4. How to Request a Refund
To request a refund, follow these simple steps:
Verification
Our team verifies your booking details and calculates the eligible refund.
Refund Processed
Amount is credited to your original payment method within the stated timeline.
Include in your request: Booking ID, Name, Registered phone number, Date of booking, Reason for cancellation, and a copy of your payment receipt (if available).
5. Refund Processing
- All approved refunds are processed within 2 business days from the date of approval.
- The actual credit to your account depends on your bank/payment provider's processing time (see Section 2).
- Refunds are made to the original source of payment only. We do not issue refunds to third-party accounts.
- A refund confirmation email will be sent to you once the amount is credited.
- Applicable GST on services rendered will not be refunded, as it's remitted to the government.
6. Disputes
If you disagree with the refund amount or the decision made by our team, you can:
- Escalate the matter to our management by emailing info@royalcargoandlogistics.in
- Provide supporting documents and a written explanation of your concern
- We will respond to escalated complaints within 7 business days
Unresolved disputes are subject to the exclusive jurisdiction of the courts at Gurgaon, Haryana, in accordance with our Terms & Conditions.
7. Contact Us
For any questions about refunds or to request one, please contact:
-
Royal Cargo and Logistics
Office No. 55, Old Delhi Gurgaon Road, Gurgaon - 122015, Haryana, India
-
Refund Requests
refunds@royalcargoandlogistics.in -
General Inquiries
info@royalcargoandlogistics.in -
Phone / WhatsApp
+91 87965 07904 -
Support Hours
Mon - Sat: 9:00 AM - 7:00 PM
By booking any service with Royal Cargo and Logistics, you acknowledge that you have read and understood this Refund Policy and agree to be bound by it.
QUICK SUMMARY
At a Glance
Cancel Early
Full refund of advance minus ₹500 processing fee if you cancel 48+ hours before the move.
Cancel Mid-Notice
50% of advance refunded if you cancel between 24–48 hours before the move.
Cancel Late
No refund of advance if you cancel less than 24 hours before the move.
Need to Cancel or Reschedule?
Contact our team — we're happy to help you find the best solution.