Terms & Conditions

1. Acceptance of Terms

By accessing our website, submitting an inquiry, or booking our services, you confirm that you are at least 18 years old and legally capable of entering into binding contracts. You accept these Terms in full. If you are booking on behalf of a company, you confirm that you have the authority to bind that company to these Terms.

2. Our Services

Royal Cargo and Logistics provides the following services:

• Home relocation, office shifting, and commercial relocation
• Packing, loading, unloading, and unpacking services
• Car and bike transportation (domestic & international)
• Warehousing and storage
• Air cargo, sea freight, and courier services
• Pet relocation and goods insurance facilitation

Service availability, timelines, and coverage depend on your location and the specific requirements of your move. Final scope is confirmed in writing before booking.

3. Quotes & Estimates

• All quotes are provided in Indian Rupees (INR) and are valid for 15 days from the date of issue.
• Quotes are based on information provided by you (volume, distance, service type). If the actual scope differs, the price may be revised.
• Additional charges may apply for: extra packing materials, multiple pickup/delivery points, waiting time beyond 1 hour, stairs without lift (beyond 2nd floor), or special handling.
• Final pricing is confirmed in the booking confirmation email or agreement.

4. Booking & Payment

• A booking is confirmed only after receipt of the advance payment.
• Advance: A minimum 30% advance is required to confirm and reserve your move date.
• Balance: The remaining amount is due on the day of loading or before final delivery, as specified in the booking confirmation.
• We accept payment via UPI, bank transfer (NEFT/RTGS/IMPS), and cash (against a signed receipt).
• GST will be charged as applicable. A tax invoice will be provided for every transaction.

5. Cancellation Policy

Refunds are processed within 5–7 business days to the original payment method. Refunds are further governed by our Refund Policy.

6. Customer Responsibilities

To ensure a smooth move, you agree to:

• Provide accurate information about your goods, addresses, and any access restrictions
• Declare all items of high value (jewellery, electronics, artwork, documents) in writing
• Empty and defrost refrigerators/freezers at least 24 hours before the move
• Disconnect and prepare appliances, TVs, and electronics for transport
• Arrange parking and building access at both pickup and delivery locations
• Inspect items during loading and unloading and note any concerns immediately

7. Prohibited Items

We do not transport the following items. Any such items found in your shipment will be removed, and you may be liable for any resulting delay or penalty:

• Explosives, firearms, ammunition, and flammable materials
• Illegal drugs, narcotics, and contraband
• Cash, bearer bonds, and negotiable instruments
• Live animals (except via our pet relocation service)
• Perishable food items and plants (unless pre-approved)
• Any item prohibited by Indian law or destination country regulations

8. Liability & Insurance

• Our liability for loss or damage is limited to the extent of insurance purchased. We strongly recommend opting for full-value goods insurance.
• Without insurance, our liability is capped at ₹5,000 per shipment or 10x the freight charges, whichever is lower.
• We are not liable for damage arising from pre-existing defects, inadequate packing by the customer, or items not disclosed at booking.
• We are not liable for indirect, incidental, or consequential losses (e.g. lost business, emotional distress).
• Items of exceptional value (jewellery, cash, art, antiques) must be carried by you personally or covered by separate insurance.

9. Delays & Force Majeure

While we strive to deliver on time, we shall not be liable for delays caused by events beyond our reasonable control, including but not limited to:

• Natural disasters, floods, earthquakes, or extreme weather
• Strikes, riots, civil unrest, or government restrictions
• Vehicle breakdowns, road closures, or traffic disruptions
• Customs delays, port congestion, or regulatory holds
• Any other events beyond our reasonable control

In such cases, you will be informed promptly, and we will do our best to minimise the delay.

10. Claims

• Any damage or loss must be reported in writing within 48 hours of delivery.
• Claims must include: photos of the damaged item, a copy of the LR/booking receipt, and a written description of the issue.
• Claims reported after 48 hours may not be accepted, as it becomes difficult to establish the cause of damage.
• All claims are subject to investigation and settlement as per the applicable insurance policy.

11. Intellectual Property

All content on this website — including text, graphics, logos, icons, images, and software — is the property of Royal Cargo and Logistics or its content suppliers and is protected by Indian and international copyright laws. You may not reproduce, distribute, or use any content without our prior written permission.

12. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Gurgaon, Haryana.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting to this page. The "Last Updated" date at the top will reflect the most recent revision. Your continued use of our services after any changes constitutes acceptance of the revised Terms.

14. Contact Us

For any questions about these Terms & Conditions, please contact us: